Return Policy

Return Policy 

At javier-jaimes.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process to ensure your peace of mind.


Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused, unworn, and in the same condition that you received it

  • In the original packaging

  • All tags and labels still attached

Please note:
Personalized or customized products are not eligible for return unless the item arrives defective or damaged.


How to Start a Return

To initiate a return, please contact us within 14 days of receiving your order.

📧 Email: sullivanvanderleia73@gmail.com

Please include:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

Once your request is approved, we will send you step-by-step instructions on how to return the item.


Return Shipping

  • Return shipping costs are paid by the customer, unless the item is defective or damaged upon arrival.

  • We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned package.

  • javier-jaimes.com is not responsible for items lost or damaged during return transit.