Return Policy

At SoftStyle.info, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility for Returns:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with any tags or labels still attached. Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.

Initiating a Return:
If you would like to return an item, please contact our customer service team at ngochanlop2c1509@gmail.com within 14 days of receiving your order to request a return authorization. Please include your order number and reason for the return in your email. Once your return request is approved, we will provide you with instructions on how to return the item.

Return Shipping:
Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. SoftStyle.info is not responsible for any items lost or damaged during the return shipping process.

Refunds:
Once your return is received and inspected, we will process your refund within2-3 business days. Refunds will be issued to the original method of payment used for the purchase. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns.

Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability, and additional shipping charges may apply.

Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at ngochanlop2c1509@gmail.com. Our dedicated customer service team is here to assist you and ensure a positive shopping experience.

Thank you for choosing SoftStyle.info. We appreciate your business and look forward to serving you again in the future!